Contact us on 01407 810331 or info@tyhen.com
Contact us on 01407 810331 or info@tyhen.com

FAQ’s

Frequently Asked Questions

 

Can we bring dogs?
Yes of course you can. We understand that a dog is part of the family so please do bring them along with you. We ask that they are kept under control at all times and that you tidy up after them.

 

 Can we walk to the beach?
We are situated about a 10-15 minute walk from Rhosneigr and its 5 miles of award winning beaches.

 

How far from RAF Valley are you?
We are located at the bottom end of RAF Valley’s main runway, which means you’ll be treated to spectacular views of the planes as they take off and land. It’s a wonderful area for plane spotters and enthusiasts alike.

 

 With you being so close to RAF Valley how often do planes come over?
The RAF are very good actually, they only fly Monday to Friday and they vary their flight paths so as NOT to concentrate over one area for too long, so we might get 1 or 2 mornings/afternoons of planes a week and the rest of the time they fly in different areas.

 

 How do we find you?
Please see our “Contact” section for a map of our location and details on how to find us.

 

 What time can we arrive?
We ask that customers arrive after 2pm as we have only got a single vehicle lane and by arriving after 2pm it helps to avoid towing vehicles meeting on the lane.

 

 What time do we need to leave?
We ask that customers vacate their pitches by 12 midday; again this helps to avoid towing vehicles meeting on the lane.

 

 How much are the showers?
They are free. We have hot running showers available in both our toilet blocks and they operate on a 7 minute timer, completely free for guests.

 

 How much is the swimming pool?
Free for guests. The swimming pool is covered under the pitch fees, but you must be either 15 years or older or accompanied by an adult to use the pool. A £20 refundable cash deposit is required for a fob to access the pool

 

 How much is the carp lake?
Free, again this is covered under your pitch fees.

 Can we bring extra cars and are these charged?
Yes, extra cars can be brought along free of charge but they must be parked on the overspill parking areas provided (due to fire regulations).

 

 Can we bring a boat/jet ski and store it on site during our stay?
Yes, we’re happy for you to bring a boat or jet ski and we charge £10 per week storage for visitors staying on site.

 

 What do we do if we need to cancel our booking?
All deposits are non-refundable.

However, we do appreciate that extenuating circumstances do arise where people will need to cancel their booking. In most cases as a gesture of goodwill we are willing to refund deposits IF we manage to fill the booking but this is not guaranteed.

 

 Are there any site rules that we should be aware of?
The main rules on site are:

The play area and park close to all children (aged 0 to 2000 – so that includes even my parents) at 10pm, barbecues must finish by 11pm and we ask for COMPLETE SILENCE between 12 midnight and 8am.

The site has a speed limit of 10 mph which must be observed.

 

Can we barbecue on our pitch?
Yes provided common sense is used to avoid accidents and barbecues are raised up so as not to burn or scorch the grass.

 

 Can we have campfires?
In the same way that barbecues are allowed we also allow campfires in fire pits provided that these are raised up in order not to burn or scorch the grass and that they are not left unattended.

 

 Can we bring bikes and ball games?
Yes you can bring your bikes and we provide a play area complete with football goal for ball games. We ask that ball games are not played by caravans as windows and small bones can break rather easily.

PLEASE NOTE
Hard balls (e.g. Golf & Cricket) are banned, if you wish to play sports such as cricket or rounders then  please use a tennis ball.

 

 Is there any public transports close by?
The Rhosneigr Train station is within our farm boundary at the bottom of our lane as is a bus stop.

 

 Can we have day visitors to our pitch?
Day visitors are more than welcome, all we ask is that you keep to the fire regulations of one car per pitch and park any extra cars on the overspill parking areas provided.

 

Delivery Policy
Due to the nature of our business we do not accept delivery of any goods. If you are delivering a Seasonal tourer or a Tourer for another customer please arrange a time and date with the site owner

(JJ Summerfield – jj@tyhen.com)

Currency of Transactions

All our transactions are in Pounds Sterling ONLY

Export Restrictions

Due to the type of business we are we do not Export any items